Terms and conditions

General Terms and Conditions

Rental of electric bikes (e-bikes) and equipment at RockVelo d.o.o., Skrilje 36a, 5263 Dobravlje (“the lessor“, hereinafter) shall be governed by the Rental General Terms and Conditions, contracted E-bike Rental Agreement, official Price List and duly filled in and signed Rental Confirmation and Handover Record.

1. Who can use the services:
1.1 Every party renting e-bikes and bicycle equipment shall produce for the inspection of the Company a valid personal identity document to copy the required identity information. In order to be able to rent the e-bike and bicycle equipment, the Renter shall meet the conditions required by the authorized person at the meeting point. The Renter undertakes to provide true personal information upon signing the rental agreement.
1.2 E-bikes can only be used by persons of full legal age. Minor can use e-bikes only if accompanied by adults who shall assume every responsibility for damages caused by a minor to a third person or to the minor him/herself, unless in cases of e-bike manufacturer’s responsibility.
1.3 The person responsible for renting e-bikes may decline to deliver an e-bike to a person who, in his opinion, is not capable of riding a bicycle in compliance with the Road Safety Act (ZVCP-1) or any other valid reason.

2. Conditions of use of rental services:
2.1 The customer books e-bikes at webpage www.rockvelo.com and define meeting point for e-bikes takeover, provide a valid personal identity document, agree with the representative of the Company on all rental details, sign the Bicycle Rental Agreement and fill out and signs the Rental Confirmation and Handover Record. When a group of customers wishes to rent a number of e-bikes, these documents can be signed by only one Renter from the group, providing nonetheless all required personal identity information for each and every Renter in the group.
2.2. Upon renting of the bicycle, the Renter and the Company’s authorized person jointly inspect the e-bike and cycling equipment. When accepting the e-bike and cycling equipment, if any, the Renter shall sign the Handover Record thus confirming perfect working condition of the e-bike (equipment) or agrees to a minor allowable fault which is the consequence of regular wear and tear of the e-bike (equipment) and does not constitute any danger to the use of the e-bike. The Renter shall inform the Company of any possible fault on the e-bike or cycling equipment if this is detected immediately upon delivery but prior to leaving the Company’s location.
2.3 The Renter, who rents an e-bike and cycling equipment in perfect working and technical condition, shall return it in the same condition as received (except for ordinary wear and tear, such as dirt on the e-bike) at the agreed location.
2.4 The Renter shall return the rented e-bike and cycling equipment on time and not later that the agreed date and time as noted in the Rental Agreement or Rental Confirmation.
2.5 The Renter who returns the rented e-bike or cycling equipment in faulty or damaged conditions may replace the e-bike with another e-bike in perfect working condition until the expiry of the rental period. However, the Renter shall immediately inform the Company of the reasons of damage to the e-bike. In such a case replacement of e-bikes or equipment is subject to availability of e-bikes and equipment with the Company, regardless of the fact whether the replacement e-bike or equipment have the same characteristics as the replaced ones. If the Company has no replacement e-bike (equipment) available, he is not obliged to reimburse the Renter if the expiry of the e-bike (equipment) renting period is in less than 2 hours. The Company shall be subject to the provisions of this Item only if the returned e-bike or equipment has not been damaged due to deliberate conduct of the Renter.
2.6 Upon return of the e-bike and/or equipment, the Company and the Renter shall make and sign the Handover Record where any damage on rented and returned items shall be duly noted down. In case the Renter refuses to sign the Handover Record or does not agree with the findings of the Company, the latter shall be entitled to follow the provisions of the General terms and Conditions, in particular those referring to payment of compensation and security.
2.7 At the time of the rental, we will require one of the following:

-a credit card hold (or paid in cash) for the deposit of 300€. When you are requested to authorise hold against your account for the estimated charges of the rental, these funds will not be available for use. Upon return of your rental bike in perfect working and technical condition, the company returns the amount.

-a non-refundable bike damage insurance of 5€ per bike and per day of rental (paid in cash or by card) with coverage of up to 300€/bike.  In case the damage exceeds the covered amount, additional funds are requested from the renter.

3. Terms and conditions of use:
3.1 The price for the rental of e-bikes and cycling equipment is fixed in the Price List displayed at www.rockvelo.com
3.2 The e-bike shall be used by the Renter at his own risk, and can only be used as regular transport vehicle on roads, in a manner usual to average recreational activities. The Renter shall use the e-bike and cycling equipment with due care and diligence.
3.3 The use of e-bikes and equipment in sporting events, for commercial purposes or subrental is strictly prohibited. The use of e-bikes for transport of dangerous goods, illegal goods, persons or property against payment; riding under the influence of alcohol, tranquilisers, sleeping drugs or any other substances which may affect riding ability, as well as any other similar abusive use are strictly prohibited.
3.4 The Renter shall abide by the instructions for use and applicable road and traffic regulations. The Company where bicycle and cycling equipment are rented shall not be held responsible for consequences (e.g. damage or fines) of improper use of e-bike and cycling equipment and for disrespect of road and traffic regulations by the Renter.
3.5. The use of e-bikes requires appropriate fitness of the Renter. By signing the Rental Agreement and other documents the Renter ensures to be appropriately physically and mentally fit to use and manage the bicycle, and to assume every responsibility for any damage arising from his deficiencies of the kind.
3.6 In case of late return of the rented e-bike or equipment, penalty shall be applicable for each hour of late return at a price fixed by the Price List increased by 10%.
3.7 The Renter shall not leave the bicycle unlocked or unattended at any time until it is returned to the Company.
3.8 At the time of e-bike takeover the total sum should be paid.

4. Renter’s Liability for Damage:
4.1 The Renter shall be liable at any time during the rental period for any event or damage caused to him, to a third person or to third persons’ belongings by the use of Company’s e-bike or equipment.
4.2 In case of damage to the e-bike or cycling equipment occurred due to improper use of the e-bike or cycling equipment, the Renter shall reimburse the Company the amount of the damage. Damage shall be assessed by the Company’s authorized person upon return of the e-bike and equipment and in accordance with the prices of new e-bikes and equipment, taking account of regular wear and tear of e-bikes and equipment to the moment of their delivery to the Company. The price list for repairs is published in the official pricelist.
4.3 Should the Renter not return the e-bike and cycling equipment, or should he return them damaged beyond repair, he shall pay compensation amounting to the value of a new e-bike and cycling equipment in accordance with the price list of new e-bikes and cycling equipment. E-bike theft shall be reported by the Renter immediately to the Company or/and the Police.
4.4 If the rented e-bike (equipment) is not returned within 24 hours of the return due time, it shall be considered that the Renter has unlawfully appropriated it. The Company shall be entitled to inform the Police and other competent authorities.
4.5 In case a third party should steal the e-bike or cycling equipment from the Renter, or if the e-bike and the equipment are damaged in a traffic accident handled by the Police, the Renter shall deliver a copy of the notification to the Police and the theft report to the Company and pay within 5 days of the day of theft the security in accordance with the prices of new e-bikes and equipment reduced by the regular wear and tear of the e-bikes and equipment at the moment these were delivered to the Renter. The security shall be paid back to the Renter only if the stolen equipment is returned. In the opposite case, the security shall be retained as agreed compensation.

5. Withdrawal from the Agreement:
5.1 In case of Renter’s breach of any of the provisions referred to herein, in the Rental Agreement, Rental Confirmation or Handover Record, the Company shall be entitled to withdraw from the Agreement with immediate effect and to seize the rented e-bike or equipment from the Renter. By signing the Agreement the Renter explicitly agrees that no objection shall be enforceable against the decision of the Company referred to in the previous sentence. The Company shall be entitled to exercise the relevant rights.
5.2 The Renter may at any time withdraw from the Agreement and return the e-bike (equipment) to the Company should there be a defect in the e-bike or equipment which prevents proper and safe use and the Company has no replacement e-bike or equipment. In such case the Company shall return the rent and any other paid charges in proportion to the time the client was unable to use the bicycle (equipment).

6. Dispute jurisdiction:
6.1 Any dispute arising from the rental General Terms and Conditions, contracted E-bike Rental Agreement, official Price List and duly signed Rental Confirmation and Handover Record shall be governed by the Slovenian Law and a Slovenian court shall have jurisdiction regarding disputes if the Company is an economic operator registered in Slovenia or if the rental relationship is fully or mainly exercised on the territory of Slovenia.

7. Interpretation of this document:
7.1 If any of the provisions referred to in this document proves not to be valid or exercisable in full or in part, the provision shall be considered invalid and unenforceable, the remaining provisions shall however remain valid and enforceable.

 

General Terms and Conditions for Online Prize Games

Online social networks FACEBOOK, STRAVA, the website RockVelo.com (hereinafter: the Website)

GENERAL PROVISIONS

Article 1

(1) The organiser of the prize game is RockVelo d.o.o., Skrilje 36a, 5263 Dobravlje (hereinafter: the organiser).

(2) When a business partner of the organiser also participates as a co-organiser of the prize game, the partner provides the prizes and conducts the prize draw, while the organiser carries out the prize game on its website and/or Facebook Profiles, as defined in the text of the announcement for the specific prize game.

(3) In the event that prizes are provided by a business partner of the organiser who does not wish to participate in the role and obligations of a co-organiser (hereinafter: the sponsor), all activities regarding the implementation of the prize game are assumed by the organiser.

CONDITIONS OF PARTICIPATION

Article 2

(1) Persons of legal age with permanent or temporary residence in the Republic of Slovenia may participate in the prize game. Minors (under 18 years of age) must have prior written consent from their parents or legal representatives to participate in the prize game.

(2) Registered users of the Website may enter the prize game, unless the text of the announced prize game stipulates otherwise. Visitors register on the Website by selecting a username and password during the registration process, and confirming their identity with a valid email address. Registration and use of the Website are free of charge. In the event that the prize game takes place via the Facebook social network, all persons who are associated with the individual Profile on which the prize game takes place within the Facebook social network, or all persons who have clicked the “Všeč mi je.” or “Like.” button on that Profile, may participate in the prize game, unless the text of the announced prize game stipulates otherwise.

(3) Participation in the prize game is not conditional on the purchase of the provider’s services.

(4) Participants of the prize game bear all costs of participation in the prize game themselves.

Costs of participation include, but are not limited to:

  • Cost of internet access;
  • Cost of data transfer from the internet.
  • Costs of cycling and equipment.

COURSE OF THE PRIZE GAME

Article 3

The detailed presentation and course of the prize game is described at the beginning of this website.

RULES OF THE PRIZE GAME

Article 4

(1) The start and end date of the prize game are published on the website and/or Facebook Profile where the prize game takes place.

(2) By participating in the prize game, the participant is deemed to accept these general terms and conditions of participation in the prize game and the conditions published on the website and/or Facebook Profile.

(3) In the event of providing incomplete, incorrect, or untrue information (email address or information from the 3rd paragraph of Article 8 of these General Terms and Conditions for Prize Games), the organiser reserves the right to refuse the participant’s participation in the prize game or to exclude them from the prize game.

The participant loses the right to the prize if the organiser determines that:

  • The participant did not meet the conditions of participation;
  • The participant violated the rules and conditions of participation in the prize game;
  • The participant does not wish to fulfil the obligations in accordance with these conditions or special conditions published on the website and/or Facebook Profile or has not fulfilled them on time;
  • In the case of applications: if the application is in any way inadequate.

In the event that the participant loses the right to the prize, the organiser shall decide whether to award the prize to someone else or not.

(4) If the conditions of the prize game stipulate participation in the prize game by the participant submitting sketches, drawings, photographs, video recordings, or other copyrighted material, the participant, by submitting the material to the organiser, guarantees that they hold all material copyrights to this material and transfers them in full for all cases and for an unlimited period to the organiser of the prize game.

(5) By submitting the material from the previous paragraph of this article, the participant gives irrevocable consent for its publication, exhibition, printing, distribution, etc., in part or in whole, without restrictions regarding transformations or processing of the material, in all media (print media, on websites, Facebook Profiles, advertising editions, or other media) of the organiser or co-organiser of the prize game without the right to compensation or payment. At the same time, they waive the right to review, approve, or object to any use of the material, editorial selection, or appearance of the material.

(6) In the event that the participant is drawn or selected as a winner, by accepting the prize, they consent to cooperating with the organiser or co-organiser in terms of photographing the winner for advertising purposes or publishing the material obtained in this way in all media (print media, on websites, Facebook Profiles, advertising editions, or other media) of the organiser or co-organiser of the prize game without the right to compensation or payment. At the same time, they waive the right to review, approve, or object to any use of the material, editorial selection, or appearance of the material.

PRIZES

Article 5

(1) An individual participant in the prize game can receive only one of the prizes. If the participant is drawn twice or more, they receive the prize for which they were drawn first.

(2) The type and description of the prizes are presented in the text of the prize game announcement on the website and/or Facebook Profile where the prize game takes place.

(3) Prizes are not exchangeable for another type of prize, payable in cash, or transferable to third parties.

PRIZE DRAW

Article 6

(1) A commission composed of representatives of the organiser and/or representatives of the co-organiser is responsible for the organisation, execution, and supervision of the prize game and the draw of the winners.

(2) The prize draw will take place on the date specified in the description of the prize game on the website and/or Facebook Profile, but no later than 14 days after the conclusion of the prize game at the seat of the organiser or co-organiser.

NOTIFICATION OF WINNERS

Article 7

(1) The winner will receive notification of the prize at the email address provided at the beginning of the prize game on the website.

(2) By participating in a specific prize game, the participant agrees that, in the event of being drawn, the organiser may publish them as a winner on the Facebook Profile wall and tag them (“tag”). In the event that the prize game only takes place on the website, the participant agrees that, in the event of being drawn, the organiser may publish them as a winner on the website where the prize game takes place.

(3) The list of winners will be published on the website and/or Facebook Profile no later than three working days after the prize draw. If the draw is conducted by the co-organiser, the list will be published no later than ten days from the date of the draw.

(4) The results of the prize game are final. Appeals against them are not possible.

COLLECTION OF PRIZES

Article 8

(1) The participant, as a winner, is entitled to collect the prize if the organiser or the administrator of the website and/or Facebook Profile notifies them of the prize within the agreed period.

(2) Prizes are taxed according to the Personal Income Tax Act (ZDoh-2; Official Gazette of the Republic of Slovenia, no. 13/11 – consolidated text with amendments and additions). The winner is liable for the payment of personal income tax in accordance with ZDoh-2 (other income, which also includes prizes). If required in accordance with the provisions of ZDoh-2, the income tax advance is calculated and remitted by the organiser of the prize game or the co-organiser or sponsor who provides the prize.

(3) To collect the prize, the winner must provide the following personal data upon written request from the organiser: name and surname, exact address of permanent residence, place of residence, tax number, and tax office. For the purpose of notification about the prize collection, the winner also provides a contact telephone number.

If the winner does not provide the necessary data within seven days of the date the request was sent, they lose the right to the prize without the right to any compensation.

(4) The organiser shall inform the winner of the method of prize collection with a written request from the 3rd paragraph of this article.

(5) Persons under the age of 18 must provide the organiser or co-organiser with written consent from a parent or legal guardian simultaneously with the submission of the data from the 3rd paragraph of this article, but no later than the collection of the prize.

The written consent may be formulated by the parents or legal guardians themselves.

PROTECTION OF INFORMATION AND PERSONAL DATA

Article 9

(1) The organiser RockVelo d.o.o., as the controller of personal data, respects the privacy of participants in each prize game and undertakes to handle personal data obtained during the prize game carefully, protect it, and process it in accordance with the Personal Data Protection Act (ZVOP-2, Official Gazette of the Republic of Slovenia, no. 163/22).

(2) Without the explicit consent of the participants in a specific prize game, the personal data of the participants will not be forwarded to a third party or used for purposes other than exclusively for the needs of the successful integral implementation of the prize game, unless otherwise stipulated by regulations or these general conditions.

(3) In the event that the organiser organises the prize game together with a co-organiser, the organiser will forward the list of winners with their data to the co-organiser if this is necessary for the implementation of the prize game or if the participant in the prize game agrees to the transfer of data to the co-organiser. The organiser does not assume responsibility for the appropriate processing and storage of data that has been transferred to the co-organiser.

(5) If the participant in the prize game agrees to receive e-news from the organiser and/or co-organiser, the organiser may also forward the email addresses to the co-organiser of the prize game.

(6) The organiser assumes no responsibility for the protection of data on websites to which certain links on the organiser’s website lead, nor does it assume responsibility for any errors that may occur due to the provision of incorrect or false data by the participants of the prize game.

(7) The participant of the prize game permits the organiser and co-organiser, as controllers of the personal data collection, to manage, maintain, and process the collection of provided personal data for the needs of implementing the prize game in accordance with the provisions of ZVOP-2 until the participant’s revocation or until the purpose of data processing is fulfilled.

Personal data in the personal data collection of winners and the purpose of their collection, processing, storage, and use:

  • Email address (for the purposes of participation in the prize game, drawing, and sending written requests from the organiser or co-organiser for further action in case of entitlement to a prize);
  • Name and surname, address, and place of residence (for the purposes of identifying the winner, drawing, informing about prizes, and informing about the method of prize collection, and for the purposes of reporting to the tax authorities in accordance with the valid tax legislation in the Republic of Slovenia);
  • Contact telephone or GSM number (for the purpose of notification in case of any difficulties with prize delivery);
  • Winner’s tax number and tax office (for the purposes of reporting to the tax authorities in accordance with the valid tax legislation in the Republic of Slovenia).

(8) During the management of personal data, each individual participant has the possibility of viewing, transcribing, copying, supplementing, correcting, blocking, and deleting personal data in the personal data collection, in accordance with the valid regulations.

(9) Data is stored in computer form. Upon the cessation of the need for data management or at the winner’s request, the data is deleted.

(10) Data users are the administrator of the Website and/or Facebook Profile and those responsible for prize delivery.

(11) By participating in the prize game, the participant agrees that the organiser may send them free general notifications related to the prize game via email or the telephone number from the 3rd paragraph of Article 8 of these conditions until this consent is revoked or until the purpose of contact data retention is fulfilled.

FINAL AND TRANSITIONAL PROVISIONS

Article 10

(1) Participants of the prize game simultaneously accept the conditions and rules of the Facebook community along with the Prize Game Conditions. The organiser assumes no responsibility for the failure of participants in the prize game to comply with the terms of use of the Facebook community. Likewise, it assumes no responsibility for any consequences arising as a result of publishing contributions on the Facebook Profile.

(2) The organiser reserves the right to supplement and change the conditions of the prize game if required by technical or commercial reasons or reasons related to the public.

(3) The organiser will continuously inform participants of all changes and news regarding the prize game through publications on the Website and/or Facebook Profile.

(4) Questions about the confidentiality and use of your personal data should be addressed to the email address: info@rockvelo.com

For additional information about the prize game, you can write to the email address: info@rockvelo.com