Terms and conditions

General Terms and Conditions

These General Terms and Conditions govern the rental of electric bicycles (e-bikes) and cycling equipment provided by RockVelo d.o.o., Skrilje 36a, 5263 Dobravlje, Slovenia (hereinafter referred to as “the Lessor” or “the Company”). The rental relationship is fully bound by these Terms, the contracted E-bike Rental Agreement, the official Price List, and the signed Rental Confirmation and Handover Record.

1. Eligibility and Rider Requirements

1.1 Identification and Address Verification: Every Renter must present a valid personal identity document (passport or ID card) for verification and copying at the time of pickup. To finalize the rental, the Renter must provide true and accurate personal information, including their permanent home address and, if applicable, their temporary (hotel or holiday accommodation) address in the region.
1.2 Age Limits: E-bikes may only be operated by persons of full legal age (18+). Minors may use our e-bikes exclusively under the direct accompaniment and supervision of an adult, who assumes full legal responsibility for any damages caused to or by the minor, except in cases of manufacturer liability.
1.3 Safety Right of Refusal: To ensure safety on the road, RockVelo reserves the right to decline equipment delivery to any individual who, in our professional opinion, is not capable of safely operating a bicycle in compliance with the Slovenian Road Safety Act (ZVCP-1), or for any other valid safety concern.

2. Booking, Handover, and Equipment Care

2.1 Booking Process: Reservations are placed via www.rockvelo.com, where the handover location is selected. To complete the rental, the Renter must sign the Bicycle Rental Agreement and the Handover Record. For groups, a single representative may sign on behalf of the entire party, provided they supply the required identification details for every rider in that group.
2.2 Joint Inspection: Upon delivery, the Renter and a RockVelo representative will jointly inspect the e-bike and equipment. By signing the Handover Record, the Renter confirms the gear is in perfect working order, minor regular wear-and-tear notwithstanding. Any technical concerns must be brought to our attention immediately before leaving the pickup location.
2.3 Return Condition: The Renter agrees to return all gear on time to the agreed location in the same technical condition as received. Ordinary trail dirt from a great day of riding is, of course, expected and accepted!
2.4 Punctuality and Late Fees: Timing matters so we can keep our commitments to all guests. Gear must be returned no later than the time specified in your agreement. Late returns will incur a penalty rate for each hour past the deadline, calculated at the standard hourly price list rate plus a 10% surcharge.
2.5 Technical Support & Replacements: If a bike experiences a non-deliberate malfunction during the rental period, the Renter must notify us immediately. We will gladly provide a replacement bike subject to current fleet availability. If no replacement is available, RockVelo is not obligated to issue a refund if there are less than 2 hours remaining in the scheduled rental period.
2.6 Handover Dispute: Upon return, a closing Handover Record will document the condition of the gear. If a Renter refuses to sign or disputes the findings, RockVelo reserves the right to seek direct compensation for any documented damages under the provisions of these Terms.

3. Terms of Safe Use

3.1 Intended Use: Pricing is fixed according to the official Price List on our website. E-bikes must be used at the Renter’s own risk and solely as recreational vehicles on appropriate roads and paths. Renters must handle all equipment with due care and diligence.
3.2 Prohibited Uses: It is strictly forbidden to use RockVelo e-bikes for commercial purposes, sporting events/races (unless explicitly permitted by us, such as L’Eroica), sub-rentals, or the transport of heavy/dangerous/illegal goods.
3.3 Sobriety and Regulations: Riding under the influence of alcohol, medications, or any substance that impairs riding ability is strictly prohibited. The Renter must obey all Slovenian traffic regulations. RockVelo holds no liability for any legal fines, penalties, or injuries resulting from improper use or traffic violations.
3.4 Security: Renters are responsible for the gear at all times. The bicycle must never be left unlocked or unattended while out on a route.

4. Liability, Damage, and Theft

4.1 Third-Party Liability: The Renter assumes full civil and criminal liability during the rental period for any injury or damage caused to themselves, third parties, or third-party property through the use of the rented equipment.
4.2 Damage Compensation: If equipment is damaged due to negligence or improper use, the Renter agrees to reimburse RockVelo for repair costs based on our official workshop service rates and new component prices, accounting for fair wear-and-tear.
4.3 Total Loss & Theft: If an e-bike is lost, stolen, or damaged beyond repair, the Renter is liable for the replacement cost of a new e-bike and equipment.
4.4 Theft Protocols: Any theft must be reported immediately to RockVelo and the local Police. The Renter must supply RockVelo with a copy of the official Police report within 5 days and deposit the equivalent value of the equipment (minus depreciation). This deposit is only returned if the stolen gear is recovered undamaged.
4.5 Unlawful Appropriation: If gear is not returned within 24 hours of the scheduled deadline without communication, it will be legally treated as unlawful appropriation, and RockVelo will report the matter to law enforcement.

5. Cancellation, Refunds, and Agreement Termination

5.1 Breach of Terms: RockVelo reserves the right to immediately terminate the Rental Agreement and reclaim our equipment if any provision of these terms is breached, without prejudice to our right to seek financial compensation.
5.2 Equipment Failure Clause: If an inherent technical defect prevents the safe use of the bike and RockVelo cannot provide an appropriate replacement, the Renter may terminate the agreement. In this case, RockVelo will issue a proportional refund for the unused rental time.
5.3 Cancellation Schedule: Because our fleet, tours, and routing logistics are prepared and reserved well in advance, customer-initiated cancellations are subject to the following schedule:
- More than 30 days before booking date: Full refund issued, minus a fixed €30 administrative fee per booking.
- Between 14 and 30 days before booking date: 70% refund issued (30% cancellation fee).
- Between 7 and 14 days before booking date: 50% refund issued (50% cancellation fee).
- Less than 7 days before booking date: No refund can be provided (100% cancellation fee).
5.4 Cancellation Rules: All cancellation requests must be submitted in writing via email. The timestamp of the email serves as the official cancellation date. Approved refunds will be processed back to the original payment method within 5 to 10 business days.

6. Legal Jurisdiction and Severability

6.1 Applicable Law: These Terms and Conditions and all individual agreements are governed exclusively by Slovenian Law. Any legal disputes shall be settled before the competent Slovenian court.
6.2 Severability Clause: If any provision within these Terms is found to be partially or fully invalid or unenforceable by a court of law, that specific section will be omitted, and all remaining provisions will remain fully valid, active, and enforceable.

General Terms and Conditions for Online Prize Games

Online social networks FACEBOOK, STRAVA, the website RockVelo.com (hereinafter: the Website)

GENERAL PROVISIONS

Article 1

(1) The organiser of the prize game is RockVelo d.o.o., Skrilje 36a, 5263 Dobravlje (hereinafter: the organiser).

(2) When a business partner of the organiser also participates as a co-organiser of the prize game, the partner provides the prizes and conducts the prize draw, while the organiser carries out the prize game on its website and/or Facebook Profiles, as defined in the text of the announcement for the specific prize game.

(3) In the event that prizes are provided by a business partner of the organiser who does not wish to participate in the role and obligations of a co-organiser (hereinafter: the sponsor), all activities regarding the implementation of the prize game are assumed by the organiser.

CONDITIONS OF PARTICIPATION

Article 2

(1) Persons of legal age with permanent or temporary residence in the Republic of Slovenia may participate in the prize game. Minors (under 18 years of age) must have prior written consent from their parents or legal representatives to participate in the prize game.

(2) Registered users of the Website may enter the prize game, unless the text of the announced prize game stipulates otherwise. Visitors register on the Website by selecting a username and password during the registration process, and confirming their identity with a valid email address. Registration and use of the Website are free of charge. In the event that the prize game takes place via the Facebook social network, all persons who are associated with the individual Profile on which the prize game takes place within the Facebook social network, or all persons who have clicked the “Všeč mi je.” or “Like.” button on that Profile, may participate in the prize game, unless the text of the announced prize game stipulates otherwise.

(3) Participation in the prize game is not conditional on the purchase of the provider’s services.

(4) Participants of the prize game bear all costs of participation in the prize game themselves.

Costs of participation include, but are not limited to:

Cost of internet access;
Cost of data transfer from the internet.
Costs of cycling and equipment.

COURSE OF THE PRIZE GAME

Article 3

The detailed presentation and course of the prize game is described at the beginning of this website.

RULES OF THE PRIZE GAME

Article 4

(1) The start and end date of the prize game are published on the website and/or Facebook Profile where the prize game takes place.

(2) By participating in the prize game, the participant is deemed to accept these general terms and conditions of participation in the prize game and the conditions published on the website and/or Facebook Profile.

(3) In the event of providing incomplete, incorrect, or untrue information (email address or information from the 3rd paragraph of Article 8 of these General Terms and Conditions for Prize Games), the organiser reserves the right to refuse the participant’s participation in the prize game or to exclude them from the prize game.

The participant loses the right to the prize if the organiser determines that:

The participant did not meet the conditions of participation;
The participant violated the rules and conditions of participation in the prize game;
The participant does not wish to fulfil the obligations in accordance with these conditions or special conditions published on the website and/or Facebook Profile or has not fulfilled them on time;
In the case of applications: if the application is in any way inadequate.

In the event that the participant loses the right to the prize, the organiser shall decide whether to award the prize to someone else or not.

(4) If the conditions of the prize game stipulate participation in the prize game by the participant submitting sketches, drawings, photographs, video recordings, or other copyrighted material, the participant, by submitting the material to the organiser, guarantees that they hold all material copyrights to this material and transfers them in full for all cases and for an unlimited period to the organiser of the prize game.

(5) By submitting the material from the previous paragraph of this article, the participant gives irrevocable consent for its publication, exhibition, printing, distribution, etc., in part or in whole, without restrictions regarding transformations or processing of the material, in all media (print media, on websites, Facebook Profiles, advertising editions, or other media) of the organiser or co-organiser of the prize game without the right to compensation or payment. At the same time, they waive the right to review, approve, or object to any use of the material, editorial selection, or appearance of the material.

(6) In the event that the participant is drawn or selected as a winner, by accepting the prize, they consent to cooperating with the organiser or co-organiser in terms of photographing the winner for advertising purposes or publishing the material obtained in this way in all media (print media, on websites, Facebook Profiles, advertising editions, or other media) of the organiser or co-organiser of the prize game without the right to compensation or payment. At the same time, they waive the right to review, approve, or object to any use of the material, editorial selection, or appearance of the material.

PRIZES

Article 5

(1) An individual participant in the prize game can receive only one of the prizes. If the participant is drawn twice or more, they receive the prize for which they were drawn first.

(2) The type and description of the prizes are presented in the text of the prize game announcement on the website and/or Facebook Profile where the prize game takes place.

(3) Prizes are not exchangeable for another type of prize, payable in cash, or transferable to third parties.

PRIZE DRAW

Article 6

(1) A commission composed of representatives of the organiser and/or representatives of the co-organiser is responsible for the organisation, execution, and supervision of the prize game and the draw of the winners.

(2) The prize draw will take place on the date specified in the description of the prize game on the website and/or Facebook Profile, but no later than 14 days after the conclusion of the prize game at the seat of the organiser or co-organiser.

NOTIFICATION OF WINNERS

Article 7

(1) The winner will receive notification of the prize at the email address provided at the beginning of the prize game on the website.

(2) By participating in a specific prize game, the participant agrees that, in the event of being drawn, the organiser may publish them as a winner on the Facebook Profile wall and tag them (“tag”). In the event that the prize game only takes place on the website, the participant agrees that, in the event of being drawn, the organiser may publish them as a winner on the website where the prize game takes place.

(3) The list of winners will be published on the website and/or Facebook Profile no later than three working days after the prize draw. If the draw is conducted by the co-organiser, the list will be published no later than ten days from the date of the draw.

(4) The results of the prize game are final. Appeals against them are not possible.

COLLECTION OF PRIZES

Article 8

(1) The participant, as a winner, is entitled to collect the prize if the organiser or the administrator of the website and/or Facebook Profile notifies them of the prize within the agreed period.

(2) Prizes are taxed according to the Personal Income Tax Act (ZDoh-2; Official Gazette of the Republic of Slovenia, no. 13/11 – consolidated text with amendments and additions). The winner is liable for the payment of personal income tax in accordance with ZDoh-2 (other income, which also includes prizes). If required in accordance with the provisions of ZDoh-2, the income tax advance is calculated and remitted by the organiser of the prize game or the co-organiser or sponsor who provides the prize.

(3) To collect the prize, the winner must provide the following personal data upon written request from the organiser: name and surname, exact address of permanent residence, place of residence, tax number, and tax office. For the purpose of notification about the prize collection, the winner also provides a contact telephone number.

If the winner does not provide the necessary data within seven days of the date the request was sent, they lose the right to the prize without the right to any compensation.

(4) The organiser shall inform the winner of the method of prize collection with a written request from the 3rd paragraph of this article.

(5) Persons under the age of 18 must provide the organiser or co-organiser with written consent from a parent or legal guardian simultaneously with the submission of the data from the 3rd paragraph of this article, but no later than the collection of the prize.

The written consent may be formulated by the parents or legal guardians themselves.

PROTECTION OF INFORMATION AND PERSONAL DATA

Article 9

(1) The organiser RockVelo d.o.o., as the controller of personal data, respects the privacy of participants in each prize game and undertakes to handle personal data obtained during the prize game carefully, protect it, and process it in accordance with the Personal Data Protection Act (ZVOP-2, Official Gazette of the Republic of Slovenia, no. 163/22).

(2) Without the explicit consent of the participants in a specific prize game, the personal data of the participants will not be forwarded to a third party or used for purposes other than exclusively for the needs of the successful integral implementation of the prize game, unless otherwise stipulated by regulations or these general conditions.

(3) In the event that the organiser organises the prize game together with a co-organiser, the organiser will forward the list of winners with their data to the co-organiser if this is necessary for the implementation of the prize game or if the participant in the prize game agrees to the transfer of data to the co-organiser. The organiser does not assume responsibility for the appropriate processing and storage of data that has been transferred to the co-organiser.

(5) If the participant in the prize game agrees to receive e-news from the organiser and/or co-organiser, the organiser may also forward the email addresses to the co-organiser of the prize game.

(6) The organiser assumes no responsibility for the protection of data on websites to which certain links on the organiser’s website lead, nor does it assume responsibility for any errors that may occur due to the provision of incorrect or false data by the participants of the prize game.

(7) The participant of the prize game permits the organiser and co-organiser, as controllers of the personal data collection, to manage, maintain, and process the collection of provided personal data for the needs of implementing the prize game in accordance with the provisions of ZVOP-2 until the participant’s revocation or until the purpose of data processing is fulfilled.

Personal data in the personal data collection of winners and the purpose of their collection, processing, storage, and use:

Email address (for the purposes of participation in the prize game, drawing, and sending written requests from the organiser or co-organiser for further action in case of entitlement to a prize);
Name and surname, address, and place of residence (for the purposes of identifying the winner, drawing, informing about prizes, and informing about the method of prize collection, and for the purposes of reporting to the tax authorities in accordance with the valid tax legislation in the Republic of Slovenia);
Contact telephone or GSM number (for the purpose of notification in case of any difficulties with prize delivery);
Winner’s tax number and tax office (for the purposes of reporting to the tax authorities in accordance with the valid tax legislation in the Republic of Slovenia).

(8) During the management of personal data, each individual participant has the possibility of viewing, transcribing, copying, supplementing, correcting, blocking, and deleting personal data in the personal data collection, in accordance with the valid regulations.

(9) Data is stored in computer form. Upon the cessation of the need for data management or at the winner’s request, the data is deleted.

(10) Data users are the administrator of the Website and/or Facebook Profile and those responsible for prize delivery.

(11) By participating in the prize game, the participant agrees that the organiser may send them free general notifications related to the prize game via email or the telephone number from the 3rd paragraph of Article 8 of these conditions until this consent is revoked or until the purpose of contact data retention is fulfilled.

FINAL AND TRANSITIONAL PROVISIONS

Article 10

(1) Participants of the prize game simultaneously accept the conditions and rules of the Facebook community along with the Prize Game Conditions. The organiser assumes no responsibility for the failure of participants in the prize game to comply with the terms of use of the Facebook community. Likewise, it assumes no responsibility for any consequences arising as a result of publishing contributions on the Facebook Profile.

(2) The organiser reserves the right to supplement and change the conditions of the prize game if required by technical or commercial reasons or reasons related to the public.

(3) The organiser will continuously inform participants of all changes and news regarding the prize game through publications on the Website and/or Facebook Profile.

(4) Questions about the confidentiality and use of your personal data should be addressed to the email address: info@rockvelo.com

For additional information about the prize game, you can write to the email address: info@rockvelo.com

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